How to Set Up Email Notifications in Shopify
Customise your order, shipping and account notification emails so they match your brand and answer questions.
Notification emails are opened more than any marketing campaign you will ever send. A few edits make them clearer and more reassuring.
Open notification settings
Go to Settings, then Notifications, where every customer and staff notification is listed.
Set your sender details
Configure the sender email and, ideally, authenticate your own domain so emails come from your address and land in inboxes.
Brand the templates
Use the branding settings for logo, colour and accent, which apply across every template at once.
Edit key templates
Start with Order confirmation, Shipping confirmation and Abandoned checkout. Add delivery expectations and a link to your policies.
Send test emails
Use the preview and send test email buttons and check how each template renders on a phone.
Note
Editing template code is possible but keep a copy of the original. Shopify updates default templates over time.
Still stuck? Skip the tutorials.
You've given it a go. If you'd rather have someone sort it out for you, tell us what you need and we'll take it from there.
Get Help With My Shopify StoreExpert help provided by PromptSites.com.
Read more elsewhere
Shopify YouTube: Shopify tutorials playlist
Shopify's own video walkthroughs for setup tasks. Useful when you would rather watch the admin being used than read about it.
Link to an external site. We don't republish other people's content.
